FREQUENTLY ASKED QUESTIONS

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I'm 5'5! Will Nelle Atelier denim fit me?

Nelle Atelier denim is designed to fit women under 5'4. That said we understand that there are short women with long legs and tall women with short legs. If you are 5'5" or 5'6" and have shorter legs our denim may be the perfect fit for you! Measure yourself to find the closest match in the chart for your size.

What are the shipping options in the US?

We offer subsidized ground shipping for $4.99. We also offer 2-Day and Overnight. For customers in NYC we offer same day delivery for $14.99.

Do you ship internationally?

Yes, we ship internationally through UPS, FedEx, and APC.

Lost or stolen packages?

Please reach out to hello@nelleatelier.com with your order details.

I've ordered a pre-order item, now what?

We ship all pre-orders in the order in which they are placed. Please refer to the product page to see the expected ship date for the product you have purchased.

What's your return policy?

Returns and exchanges can be made 14 days from when your order is delivered. Return shipping is complimentary, though returns are subject to a $9.99 restocking fee (sorry, we're a small business!). All products must be in new, unused condition with all tags in place. Returns that don't meet the above won't be refunded. Exchange orders are sent complimentary via standard shipping.

How do I initiate a return/exchange?

Click HERE to initiate a return.

What is the best way to care for my Nelle denim?

Machine wash cold with like colors. Tumble dry on low or hang dry. Warm iron if necessary. Do not bleach.

Where is Nelle denim designed and manufactured?

Nelle Denim is designed and manufactured in Los Angeles, CA from Italian denim.

What is your stance on sustainability?

At Nelle Atelier, we create high quality products that you will love forever. We believe that if you can count on fewer better quality items rather than a bunch of more disposable options the environment is better off. We also use packaging sparingly in an effort to reduce our footprint.

Contact Us?

hello@nelleatelier.com